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  How to order  
 

There are two easy ways to order from our online gallery:

EITHER
Print off and complete our order form and send to:
The Arc, 4 Commonhall Street Chester CH1 2BJ

If you wish to, you can advise us via email that your order is on its way, and we will know to expect it: enquiries@thearcgallery.co.uk

Click here to view/print the order form

OR

Telephone your order through to us Tuesday – Saturday 10-5pm
We can accept remote payments from your debit or credit card.

Tel: 01244 348379

 
  TERMS AND CONDITIONS

Delivery

We aim to despatch goods within 7 working days if they are in stock As all our work is handmade in small quantities please allow up to 21 days for jewellery and textiles if the goods are out of stock; for all other work please ask for delivery dates.

Smaller items for delivery in the UK will be sent using the signed for Royal Mail Special Delivery service at £5 per item. Larger items marked with an asterix will incur higher delivery charges; we will advise you of the cost when you order, please call for details.

Returns

Any item you order from us (with the exception of pierced earrings) can be returned in perfect condition, within 7 days for a full refund. Delivery charges and return postage can only be refunded if the goods are faulty. Please return the goods packed as they were sent to you, with a copy of your invoice. Please ask for proof of postage from your post office. We suggest that goods are returned to us by registered post, as we cannot refund items broken or lost during transit.

If an item reaches you in a damaged condition, please inform us within 24 hours for a replacement or refund.

Quality Control

Due to the hand-made nature of the work slight variations in colour, size and finish may occur making each piece unique. One-off pieces may not always be available as repeat orders; however we will always try to liaise with our makers to source additional pieces wherever possible.


  
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